Delivery

Last order dates for Christmas
Made to order items - 5th December
2nd class - 17th December
1st class - 19th December
Collection - 9pm 23rd December

Please allow 3-5 business days for your items to be dispatched. Made to order items will take 7-10 business days to be dispatched.

UK orders are sent using Royal Mail second class signed for. First class signed for and special delivery upgrades are available at checkout. Please note upgrading your delivery method will not alter the dispatch time. However if you need an order quickly please get in touch and I will do all I can to help.
Royal Mail 2nd class signed for - £3.50
Royal Mail 1st class signed for - £4.50
Royal Mail Special Delivery - £8

Free pick up from Broomhill in the west end of Glasgow is available at checkout. Please contact me ahead of ordering to arrange a suitable date.

Currently, I do not sell outside the UK.

Returns & Exchanges

We hope you will be 100% happy with your purchase, however if you would like to return or exchange an item (excluding earrings) please get in touch within 14 days of receiving your order. You will then have 30 days from receiving your order to return your unused item. Items must be returned in their original packaging in a saleable condition. Buyers are responsible for returns costs and original shipping costs will not be refunded. Please keep your proof of postage. RR Designs does not take any responsibility for returned items lost or damaged in the post.

All custom made items are non-returnable.

Damaged items

Please get in touch within 48 hours of receiving your order with proof of damaged items and I will do what I can to resolve the issue as quickly as possible.

Please note for hygiene reasons earrings are non-returnable.

Every piece of jewellery is carefully handcrafted in Glasgow. As a result items will have subtle variations from one piece to the next, celebrating their unique nature. All images, descriptions and measurements are used to best portray each piece. If you have any questions or queries regarding this please feel free to get in touch.